How to Create a THREAD Support Account

Objective

• Learn how to create a THREAD Support account to use for submitting help requests and to access knowledge base articles

Who Can Use This Feature

• Admin Team
• Study Team
• Site Team

Procedure

1. Go to the THREAD Support Center
2. Click Sign in from the top-right corner
3. Click Sign up under the sign in fields
4. Enter your Full Name and Email Address
5. Click Sign up (you will then be sent a registration link to your email)
6. Go to your email account
7. Click the registration link in your email
8. Enter a password following the password requirements
9. Click Set password

Additional Notes

• After signing in, you will be taken to the THREAD Support Center homepage, where you can browse and/or search for articles
• If you are using an email address with a domain that is not approved by THREAD, you cannot access the Support Center. Please use your company-issued email address to access the Support Center
• If you already have an account with the THREAD Support Center, sign in using your email address and password
• THREAD will never ask you to divulge your password