Overview
Over the course of your studies, you may encounter situations where technical support is needed. This article provides information on when and how to contact THREAD Support.
When to Contact Support
THREAD Support is only available for technical support questions related to our platform and services. Questions/concerns related to a specific study or that are medical in nature should be directed to the appropriate study sponsor, study manager, and/or research site. For any medical emergencies, participants should contact their local emergency services.
How to Contact Support
THREAD Support is available for technical support questions 24/7, 365 days a year and can be contacted via email at support@threadresearch.com or via phone at the below toll free numbers:
| Country | Toll-Free Number |
|---|---|
| Argentina | 08002667587 |
| Australia | 1800497145 |
| Austria | 08000706227 |
| Belgium | 080080783 |
| Brazil | 08000474765 |
| Bulgaria | 008001194460 |
| Canada | 18669410843 |
| Chile | 800393390 |
| China | 4006399232 |
| Czech Republic | 800701337 |
|
Denmark |
80810364 |
|
France |
0805540508 |
|
Georgia |
0800008076 |
|
Germany |
08005891274 |
|
Greece |
302103009951 |
|
Hungary |
0680981541 |
| Ireland | 1800200942 |
| Israel | 1809349225 |
| Italy | 800923310 |
| Japan | 0120983570 |
| Malaysia | 800819407 |
| Mexico | 018005229992 |
| Netherlands | 08003837001 |
| New Zealand | 0800452801 |
| Peru |
080078372
|
| Poland | 800919349 |
| Portugal | 800506135 |
| Romania | 0800400674 |
| Russia | 88003014569 |
| Serbia | 0800301110 |
| Slovenia | 080081891 |
| South Africa | 0800166498 |
| South Korea | 0803608774 |
| Spain | 900814322 |
| Sweden | 020980722 |
| Switzerland | 0800200249 |
| Taiwan | 00801128216 |
| Thailand | 1800132013902 |
| Turkey | 08006212368 |
| Uganda | 800113436 |
| Ukraine | 0800801318 |
| United Kingdom | 08001690411 |
| United States | 18889484732 |
When contacting support, please include the following information (if applicable):
- Client
-
Study ID
-
Participant ID
- Site ID
- Portal URL
-
Device Specs - Android/iOS, phone/tablet, OS version, make & model...
-
General summary of the issue
-
Screenshots of summary
Do not include:
-
Personal Identifiable Information (PII) unless requested by technical support staff
-
Personal Health Information (PHI), please do not share any medical history
-
Questions regarding health during the study. All health related questions should be directed to the study doctor. If it's an emergency, please contact your local medical emergency services
Additional Notes
- Many common technical support questions are answered in our FAQ section